Kitdesk is a software product developed and operated by DOMISSOUND Co, a UK-based audio engineering and hire systems business.
For the purposes of UK GDPR, DOMISSOUND Co is the data controller for personal data collected through the Kitdesk website (kitdesk.co.uk) and waitlist.
Contact: hello@kitdesk.co.uk
When you join the Kitdesk early access waitlist, we collect:
If you become a paying Kitdesk subscriber, we additionally collect:
We do not collect or store payment card details — these are handled directly by our payment processor.
When using the Kitdesk console (the hire management system itself), you may enter data about your own business, assets, jobs, customers and colleagues. This data is stored in your account database and is yours — we are the data processor, not the controller, for this data. Your obligations to your own customers under UK GDPR are separate from ours to you.
We may collect standard web server logs including IP addresses, browser type and pages accessed. This is used solely for security and performance monitoring and is not used to identify individuals.
| Purpose | Data used |
|---|---|
| Sending you a waitlist confirmation email | Name, email |
| Contacting you when early access is ready | Name, email |
| Sending occasional product updates | |
| Managing your subscription | Name, email, business, plan |
| Providing customer support | Name, email, any correspondence |
| Improving the product | Aggregated, anonymised usage data only |
| Security and fraud prevention | IP address, server logs |
We will never use your data to serve you advertising, sell to third parties, or contact you with anything unrelated to Kitdesk.
Under UK GDPR, we rely on the following legal bases:
All data collected through kitdesk.co.uk is stored in MySQL databases hosted by Krystal Hosting, a UK-based hosting provider operating UK data centres. Data does not leave the United Kingdom.
Krystal Hosting is ISO 27001 certified and operates under UK GDPR. Their privacy policy is available at krystal.uk/legal/privacy.
Email communications are sent via our own mail server hosted within the same UK infrastructure.
| Data type | Retention period |
|---|---|
| Waitlist entries (not converted) | 12 months from signup, then deleted |
| Waitlist entries (converted to customer) | Transferred to customer account on signup |
| Active subscriber data | Duration of subscription + 6 months |
| Cancelled subscriber data | 6 months after cancellation, then deleted |
| Correspondence and support emails | 2 years |
| Server logs | 30 days rolling |
You can request deletion of your data at any time regardless of these periods — see section 8.
We do not sell, rent or trade your personal data. We share data only in the following limited circumstances:
We will never share your data with advertising networks, data brokers, or any third party for commercial purposes.
You have the following rights regarding your personal data:
To exercise any of these rights, email hello@kitdesk.co.uk with your request. We will respond within 30 days. We may ask you to verify your identity before acting on a request.
The Kitdesk marketing site (kitdesk.co.uk) does not use advertising cookies, tracking pixels, or analytics that identify individual users. We do not use Google Analytics, Facebook Pixel, or any third-party behavioural tracking.
We use only:
The Kitdesk console (the hire management system) uses a session cookie to maintain your login. This is strictly necessary for the service to function and does not require consent under UK PECR.
We take reasonable and appropriate technical measures to protect your data, including:
No system is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the ICO as required by UK GDPR (within 72 hours of becoming aware).
Kitdesk is a business software product intended for use by adults operating hire companies. We do not knowingly collect personal data from anyone under the age of 18. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
We may update this privacy policy from time to time. When we do, we will update the "last updated" date at the top of this page. If we make significant changes that affect how we handle your data, we will notify waitlist members and subscribers by email before the changes take effect.
The most current version of this policy is always available at kitdesk.co.uk/privacy.php.
For any questions about this privacy policy or how we handle your data:
If you are unhappy with how we have handled your data and we have not resolved your complaint, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):